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CUSTOMER
SUPPORT
Maximize your
investment in Safran
Safran NA provides “best-of-breed” support to our
customers in the United States, Canada, Mexico and elsewhere.
Our annual maintenance and support program is designed to keep
your investment in Safran solutions current, lower your life-cycle
costs and ensure that Safran remains a vital contributor to your
business success. We are a customer-focused organization committed
to ensuring that our customers are delighted with our software
and our level of customer support. When our customers succeed
we succeed.
Annual
Maintenance and Support Program
Our support personnel are the best in their fields
and are committed to providing professional customer services
and training. As part of our annual maintenance and support plan
our customers are entitled to the following benefits:
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Hotline telephone support between
the hours of 7am – 7pm PST, Monday through Friday, except
Federal holidays |
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All product maintenance releases
to ensure that Safran software is operating correctly |
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All product updates and enhancements
to keep your Safran software up to date with the latest
features as they become available |
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Periodic e-Newsletters to keep
you informed of the latest features and news of interest
to our customers |
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Webex seminars scheduled after
major releases to cover the latest features |
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Participation in our customer
software improvement satisfaction program which allows our
customers to have input on new features for future releases |
Other Support
Options
For an additional charge Safran is happy to provide
the following additional support services to our customers:
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An on-site maintenance and support
health check to ensure that Safran applications are operating
properly |
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Detailed training of internal
technical support personnel to certify them as first line
Safran product support personnel |
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Detailed training of customer
personnel as certified Safran product trainers |
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Expanded hours of support and
designation of a personalized technical support technician |
Customer
Support Contact Information
Phone: 505-265-2229 extension 102
Fax: 505-265-0229
E-mail: support@safranna.com
Hours: 7am to 7pm PST, Monday through Friday, except Federal holidays
Safran
Virtual Meeting Center
Click here
to log in to the Safran Virtual Meeting Center for on-line customer
support and virtual meetings. In order to arrange for an on-line
or virtual meeting call or send an e-mail to the Customer Support
contact points listed above.
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